Sort mixed channels

Most communication channels belong to a single project. However, shared channels such as #engineering, #general, or broad Discord servers often discuss topics across several projects. Mios provides a triage workflow to route these conversations accurately.

What is a mixed channel?

A mixed channel is a connected communication resource that an administrator marks as containing discussions about multiple projects.

When a channel is not marked as mixed, Mios feeds all its conversations straight into its assigned project. Nothing goes to triage.

When a channel is marked as mixed in Connections, Mios does not assume which project a thread belongs to. Instead, threads and meeting transcripts from that channel enter the triage queue for human verification.

The To sort page

To triage pending conversations, open To sort (/pages/triage) in the navigation at https://app.mios-ai.com.

For each conversation card in the queue, participants and project admins can take one of three actions:

1. File into a project: Choose the target project where this conversation and its decisions belong.
2. Propose sharing: Propose that the conversation applies to multiple projects.
3. Mark off topic: Exclude non-work chat, social chatter, or irrelevant noise from indexing.

Mixed channel item -> Review card -> File to project / Share / Off topic

Why the page can be empty

When visiting the To sort page, you may see an empty state. There are two common reasons for this:

1. No channels are marked as mixed yet

If your organization has not marked any channel as mixed in Connections, every connected channel routes directly to its assigned project. Because every message has an automatic destination, there is nothing waiting to be triaged.

2. All pending items have been resolved

If mixed channels are active, all conversations identified by Mios have already been placed into projects or dismissed by your teammates. When new threads take place in mixed channels, they will reappear on this screen.